JD99 Privacy Policy –
Your Data, Our Responsibility

JD99 (https://jd99.onl) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right, which is why the JD99 Privacy Policy is built on a foundation of complete transparency.

This Privacy Policy explains what types of information JD99 collects, why it is collected, how it is used, who it may be shared with, and what measures we take to keep your data safe. This policy applies to our website, mobile app, and all related services.

By creating an account or using our services on JD99, you agree to this Privacy Policy. If you disagree with any part of it, please reach out to our support team.

JD99 only collects information that is necessary to provide its services. We never ask for excessive or unnecessary data.

A) Information You Provide Directly

• At Registration: Full name, email address, mobile number, date of birth, and preferred username.
• During KYC Verification: A photo of your National ID or passport, along with proof of address (e.g., a utility bill).
• Financial Information: Payment method details (bKash, Nagad, bank account) and transaction history.
• Support Contact: Messages and requests you send via live chat or email.

B) Automatically Collected Information

• Device Information: IP address, browser type, operating system, device model.
• Usage Data: Pages visited and time spent, games played, login times and locations.
• Cookies & Tracking: Session cookies, preference cookies, and analytics data.

JD99 uses your information solely for specific, legitimate purposes. It is never used for anything else without your consent.

• Account Management: To set up your profile, secure your login, and protect your account.
• Transaction Processing: To accurately manage deposits, withdrawals, and bonus distributions.
• Customer Support: To respond to your complaints, questions, or requests.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: To analyze user preferences and deliver a better experience.
• Promotional Communications: To keep you informed about offers, bonuses, and updates, with your consent (you can opt out at any time).
• Responsible Gaming: To detect unusual betting patterns and provide the necessary support.

JD99 shares information with third parties only when strictly necessary and under very limited circumstances. We never sell your data or disclose it without a valid reason.

Data Sharing Scenarios:

• Payment Processors: Specific financial information is shared to process bKash, Nagad, or bank payments. These providers adhere to the highest security standards.
• Identity Verification Services: During the KYC process, limited information is shared with authorized institutions for identity verification.
• Legal Authorities: Information may be disclosed to government authorities pursuant to court orders, investigations, or other legal obligations.
• Technology Service Providers: With contracted partners providing server hosting, cybersecurity, and analytics services.

JD99 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

Cookies we use:

• Essential Cookies: Used to maintain login sessions, verify security, and support core functionality. These cannot be disabled.
• Functional Cookies: To remember your language preference, theme, and personalized settings.
• Analytics Cookies: For site usage analysis and service improvement (with your consent).
• Marketing Cookies: To show relevant offers (with your consent, revocable at any time).

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect some site functionality.

JD99 applies industry-leading security technology to protect your data. Our security team monitors systems around the clock.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access and cyberattacks.
• Regular Security Audits: Independent experts conduct regular vulnerability assessments of our systems.
• Data Segmentation: Different types of data are stored in separate, secured environments.
• Access Control: Only authorized personnel have access to specific data.

As a JD99 user, you have several important rights regarding your own data. We respect these rights and are here to help you exercise them.

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can restrict the processing of your data for specific uses.
• Right to Portability: You can receive your information in a structured, portable format.
• Right to Object: You may object to marketing or profiling at any time.
• Right to Withdraw Consent: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact us through our support channels. We will respond within 30 days.

JD99 does not retain your data longer than necessary. Each type of information has a defined retention period.

JD99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Age verification is carried out as part of the KYC process.
• If a user is found to be under 18, their account will be closed immediately and their data will be deleted.

JD99 may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

• Via a notice bar or pop-up on the website.
• Update notices will be sent to your registered email address.
• The "Last Updated" date at the top of the page will change accordingly.

For significant changes, at least 14 days' notice will be given before they take effect. Continued use of the service after any changes will be considered your acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team is always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 through the website and app.
• Response Time: 3 business days for general requests; 72 hours for sensitive matters.